Wednesday, November 28, 2007

Braking Up Is Hard To Do

Neil Sedaka turned that song into a hit way back in 1962. Well, he spelled it "breaking." I spell it "braking" for a whole other reason.

A few weeks back we took our Jeep Liberty into a Just Brakes (located at 676 South 8th Street, Colorado Springs) thinking we were likely to pay the $100 service (new pads and machined rotors) that they lure you into their dark, lying maw... er, I mean their stores with.

Silly us.

By the time we left we needed a new hydraulic system, new calipers, pads and rotors... for a grand total of $600.

The other day we took our Jeep to one of the local dealers (name withheld pending future testimonial requirements because I plan on taking Just Brakes to court where it will become Just Eli's Brakes) for some routine preventive maintenance. I mentioned that the vehicle wasn't driving right and that we had taken the beast to JB. The service manager smirked and proceeded to tell us that in the last week he's heard 3 different - yet similar - horror stories regarding this "fine establishment."

So I had the dealership check everything that Just Brakes said they fixed - which was all conveniently listed on the invoice still inside the car. Oh checked they did... and what they found was nothing short of criminal.

The only things new on the car were the pads. At least the rotors had been machined. Everything else JB listed - and charged us for - wasn't even touched. Furthermore, a brake seal on one of the front wheels was leaking "badly" and needed to be replaced (by the dealership).

In the coming weeks I will update you on my crusade to right this most egregious wrong. Along the way you might even read about it in one (or more) of the local newspapers, or maybe see of it on the local television news stations.

The Holy Roman Church had their Crusades... I've got my Just Brakes. And this time, breaking someone up is going to be fun to do.

1 comment:

Lesly said...

Hello. I find your blog very interesting. having a car is rather troublesome and costly, I hope you do agree. If you happen to find a good repair center, then lucky you are. Last time I had to deal with the repair company, I went to Just Brakes. It is a brake specialty repair company. Now, I think that before going there I should have checked where customers share their experience, bitter one.